"You guys are the best. As I suspected, it was a simple fix."
Dr. Heidi Wadman
"I just wanted to thank you for your swift and efficient support over the last few months, answering every single question with screenshots and tutorials. It has been very helpful."
Norwegian University of Science & Technology
"Wow! This is one of the best customer services that I have enjoyed over a couple of months. Thanks, Chesapeake!
brone positioning + survey limited
"I am told you guys are great about implementing customer feedback in future updates."
"I've been very impressed with the CTI support [for] SonarWiz. There hasn't been a question unanswered yet! Great job."
"Thank you. You are a rare software vendor. We truly appreciate your quick fixes and feature additions."
USWTR Survey, Tetra Tech
"You are great. Thank you very much for your quick response on a Sunday night!. Your support is more than perfect. Congratulations. The product is excellent and the support is even better. You can quote me anytime you want. "
Hydronav Argentina S.A.
"Thanks for your really fast support."
E3 - Energy, Environment & Emergency
"Thanks so much for the speedy help. "
Mercyhurst Archaeological Institute
Chesapeake has a simple philosophy when it comes to support – everyone who has access to support gets everything we have to offer. We don’t have different tiers or ask people to pay more to have access to certain services or information. We just want you to have the help and information you need to use our products to their fullest capability.
Full customer support services are included for one year with the purchase price of any of our products. At the end of the first year, and each subsequent year, customers may extend access to support by purchasing an Extended Maintenance Agreement.
Chesapeake customer support includes:
Our customers are using SonarWiz every day and have the best ideas for how to make it even better. So we’re always open to requests and suggestions for new features and product improvements. We distribute updates as frequently as every week, providing new capabilities and features that increase the value you derive from SonarWiz.
To purchase an Extended Maintenance Agreement, please fill out our quote request form.
To contact Customer Support with an issue, please e-mail us here, or call in at 650-967-2045.