Customer Testimonials
Unmatched Customer Support
Chesapeake has a simple philosophy when it comes to support – everyone who has access to support gets everything we have to offer. We don’t have different tiers or ask people to pay more to have access to certain services or information. We just want you to have the help and information you need to use our products to their fullest capability.
Full customer support services are included for one year with the purchase price of any of our products. At the end of the first year, and each subsequent year, customers may extend access to support by purchasing an Extended Maintenance Agreement.
Chesapeake customer support includes:
- Access to our online support site www.chestech-support.com that features our self-help knowledgebase, tutorials, videos and other training and support documents.
- The ability to email specific questions, which we typically answer within 1-3 business days, depending on the urgency of the situation.
- Preferred technical support – We try our best to answer everyone’s questions. But we offer priority response to everyone who is in their first year of use or has purchased an Extended Maintenance Agreement
- Unlimited 24 X 7 downloads of all product upgrades (see more on this below)
- Upload site where you may deposit problem data files for us to review
- 15 percent discount on the cost of a training workshop
Product Enhancements
Our customers are using SonarWiz every day and have the best ideas for how to make it even better. So we’re always open to requests and suggestions for new features and product improvements. We distribute updates as frequently as every week, providing new capabilities and features that increase the value you derive from SonarWiz 5.
To purchase an Extended Maintenance Agreement, please contact us here.
To contact Customer Support with an issue, please e-mail us here, or call in at 650-967-2045.
Online Support
Our customers have online access to our webinars, tutorials, software updates and services.